Questions owners ask us.

Independent document shredding companies, from a single truck to a growing fleet, doing scheduled service, purges, on-site and off-site shredding.

No. Sign up and start right away, on your own schedule. Trakro is built to be the easiest shred software you'll use, with guided tours, a setup checklist and plain-English tips on every screen, so most things are easy to figure out by trying them.

No. The trial is free for 30 days and needs no card. There are no contracts or setup fees, importing your spreadsheets takes minutes, and you can export everything any time. If Trakro isn't for you, just walk away.

No. The 30-day trial is free, needs no card, and includes every feature for up to 3 trucks. The 30 days start when you run your first route, so setting up doesn't use them up. You only add a card if you decide to keep going.

If you upgrade, nothing changes: same data, no interruption. If you don't, your account becomes read-only. Everyone can still sign in, view and download every record, certificate and invoice, and export your data. Upgrade any time to pick up where you left off.

Not hard, and you can do it yourself in minutes. Start from one of our ready-made templates, or upload or paste the spreadsheet you already have. Trakro matches your columns automatically, shows a preview, imports the good rows and tells you exactly what to fix in the rest. Every import can be undone.

You can create your company, add trucks and holidays, and start scheduling the same day. Import your spreadsheets in minutes, or start with sample data and build a practice route first.

In the office, a computer or tablet with a current version of Chrome, Edge or Safari. Drivers use their phones: an iPhone (iOS 16 or newer) or an Android phone (Android 10 or newer). Nothing to install from an app store.

No. Trakro is built only for document shredding. That focus is why the words, screens and certificates fit your business.

Most answers are right inside Trakro: guided tours, a Help center with step-by-step guides, and Ask Trakro, our AI helper, which answers questions about using Trakro in seconds. For anything else, email team@usetrakro.com or send a message from the Help panel, Monday to Friday, 9am to 5pm Eastern. We reply within 2 business days.

To keep your price low and save you time. Phone support teams are expensive, and that cost ends up in your monthly bill. Instead, we put help inside the app, where it's ready the moment you need it: no hold music, no scheduling a call. Ask Trakro answers right away, and real people who built Trakro answer your emails.

The driver app keeps working. Stops, photos and signatures are saved on the phone and sent automatically once signal comes back. Nothing a driver records is lost, and nothing is saved twice.

It's a progressive web app (PWA): a website that installs to the home screen and runs like an app. A service worker, a small script the phone's browser runs in the background, keeps a copy of the app on the phone so it opens with no signal. Every stop, signature and photo is saved in the phone's built-in database (IndexedDB) and waits in an outbox. When signal returns, the outbox sends everything on its own. Each record gets its own ID on the phone, so a retry never creates a duplicate.

Because drivers don't need one. The driver app looks and works like an app from the app store, with its own icon and full screen, but it runs in Chrome or Safari on the phone. Drivers open a link, sign in and add Trakro to the home screen, with no app store account or waiting for a download. Updates arrive on their own, so no one is asked to update the app in the middle of a route, and it works on the phones your drivers already have.

Yes, that's what it's designed for. Screens use black text on white and soft colors, designed to the WCAG 2.1 AA contrast standard, so they stay readable in glare. Driver buttons are 56px tall, big enough to tap with work gloves on, and driver text is at least 16px.

No. The driver app runs on any modern phone, iPhone or Android, and installs from the browser. No app store needed.

Most drivers learn it on their first route. A normal stop takes six taps or fewer, with big buttons and almost no typing.

Yes. Drivers add the day's helper when they start their route, so your records show who was on the truck.

The driver picks a reason (closed, no access, nothing to collect and so on) and can add a photo. The office sees it right away and can reschedule.

Anything already saved on the phone sends as soon as it's back online. You can also print a route sheet as a paper backup. When you remove a driver, their phone signs out and erases its saved stops, customer details and gate codes the next time it connects.

Yes. Off-site stops get a pickup receipt right away, and the certificate of destruction is issued once the material is destroyed at your plant, with the chain of custody recorded.

Yes. Certificates carry your company name, logo and wording, plus the service details from the driver's record.

Issue a correction. Trakro creates a new, numbered version that points back to the original and records why it changed. Both stay on file, so nothing is quietly rewritten.

At least seven years by default. Certificates, service records and invoices are never hard-deleted.

Yes. Issued certificates and completed service records are locked once saved, and every important change is written to a history no one can edit. Trakro isn't a certification body itself, but your records will be complete and easy to pull up for an auditor.

Today, the number of trucks. Starter covers 1 truck, Growth up to 3, and Pro is for bigger fleets, priced with our team (email team@usetrakro.com). Every plan gets every feature we offer now, including QuickBooks Online sync. Pro will also get fleet tools for bigger operations, such as automatic route optimization, truck capacity planning and a live truck map; they're marked "Coming soon" on this page until they're ready.

Yes. Today's prices are lower than they'll be: we're adding features quickly, and prices will rise as Trakro does more. Starter is $99 a month today, down from $299.

By card, monthly or yearly (yearly gets you two months free). Checkout runs on Stripe's secure payment page. Sales tax is added only where your state requires it.

No long contracts. Cancel yourself from your account at any time and it takes effect at the end of the period you've paid for. We don't refund partly used months or years.

Yes. Moving up takes effect right away, and you pay only the difference for the rest of the period. Moving down takes effect at your next renewal.

You'll get an email and a reminder in the app, and Stripe retries the card automatically. If it's still unpaid after 14 days, the account becomes read-only until it's sorted out. A route that's already out for the day always finishes, and its certificates still go out.

Yes. You connect your own Stripe account, and every invoice email includes a secure pay-by-card link. The money goes straight to you, and Trakro adds no fee of its own (Stripe's standard card processing fees apply). You can also record checks, ACH and cash.

We sync with QuickBooks Online. If you're on QuickBooks Desktop or another accounting tool, you can export invoices and payments as a spreadsheet.

Yes. Your company's records are walled off from every other company by rules inside the database itself, and automated tests check that no one outside your company can read or change them. Everything travels over encrypted connections, sign-ins are handled by a dedicated sign-in provider, and owners can turn on two-step sign-in.

No. Card payments, both for your Trakro subscription and from your clients, are handled by Stripe, a payment processor certified to the highest level of the card industry's security standard (PCI DSS Level 1). Card numbers go straight to Stripe and never touch Trakro's servers.

Only the people you invite. You choose who is an owner, office user or driver, and each role sees only what it needs. Drivers, for example, work only their own routes, can't see your prices, invoices or billing, and see gate and door codes only for that day's stops.

Only if you let us, for example to look into a problem you reported. That access is turned on for a limited time, shown to you, and recorded in your account's history.

No. Trakro stores your clients' contact details and the service records you create. It never stores the documents you shred.

Any time. Export your records as spreadsheets whenever you want, even while your account is read-only. If you cancel, your data is kept read-only for 12 months, and we email you before anything is deleted.

Deleted customers, sites, contacts, plans and jobs go to Recently deleted, where an owner or office user can restore them with one click for 30 days.

We design every screen to the WCAG 2.1 AA accessibility standard: strong color contrast, readable text sizes, big tap targets, a visible focus ring for keyboard users and labels for screen readers. Automated checks block low-contrast text before changes go live. We haven't had an outside accessibility audit yet; if something is hard to use, tell us and we'll fix it.

Not today. Trakro is software, not a destruction company, so we support your certification audits with complete records and a full change history instead. We don't hold a SOC 2 report yet.